Frequently Asked Questions
Lamp problems
Although it is sometimes called a projector bulb, the part of the projector responsible for emiting light is actually a bulb and housing in one, and is better known as a projector lamp. A projector lamp is more like a car headlight than a regular light bulb. Projector lamps, like air filters, can often be replaced by the owner. Check your owner's manual or call or email our customer service staff for more information.
Q:
My projector seems to be functioning properly but the no light is produced.
A:
Remove the lamp from the projector. Ensure that it has no cracks, discoloration or "smoky" appearance. It may have blown out.
Q:
My lamp looks fine but the projector does not light. I notice a "clicking" sound coming from the projector when I turn it on.
A:
That could be the sound of your lamp ballast attempting to ignite the lamp but is unable. It is recommended that you try removing and reseating the lamp, or to try another lamp.
Q:
My projector seems to be working properly, and I can even hear my fan running, but the lamp does not seem to illuminate. Do I need to replace my lamp?
A:
There are a number of reasons why a projector will not ignite a lamp even if the lamp is still 'good'. Start by checking the following:
Remove any extension cords, power strips and/or surge suppressors. Many current model projectors will not even try to ignite the lamp if they detect drops or fluctuation in voltage supplied to the unit. This is a safety feature to reduce stress on the lamp.
