Common Causes of Order Delays

Ordering online is fast and easy, but there are sometimes unforeseen snags that can cause brief order delays. Here are a few of the most common sources of order delays:

Shipping Address Not the Same as Billing Address

Credit card companies are extra careful about fraud prevention and may place a hold on orders that are shipping to an address that is not on their client's account. A quick call to your credit card company can eliminate delays. Just have them add the additional shipping address to your account.

Email Address Typos

A simple typo, such as leaving off the .com or .net at the end of your email address can result in you not receiving an order confirmation email. Double check your email address when entering your order to ensure there are no typos. You should receive an email immediately after your order is placed.

Home or Cell Phone Numbers Not Provided

It's a good idea to provide us with a phone number where you can be reached throughout the day. If we encounter a problem with your order, we may call you to resolve the issue quickly. For example, some credit card companies have a limit for daily spending, which you may not be aware of. Please see our privacy policy for any concerns you may have about providing your phone numbers.

Spam Filters

If you have a spam filter with your email provider, order confirmation emails may be received as spam, since they are sent immediately through an automated system. If you don't receive an email immediately after you place your order, you may wish to check your spam filter for your confirmation email. Please see our privacy policy for any concerns you may have about providing your email address.

If you have questions about your order, please call us at 1-800-639-3010.